FAQ

When does an order ship?

After payment authorization, allow 1–2 business days for processing, then an estimated 4–6 business days for carrier transit after dispatch. Details are in our Shipping Policy.

Are returns and exchanges available?

Yes. Eligible defective and non-defective new items can be returned or exchanged when requested within 30 days after delivery. Non-defective goods must be unused. Approval comes before mailing; the free prepaid label is in the package, and there is no restocking fee. Review Refund Policy.

When is the money returned?

An approved refund is processed and initiated to the original payment method within 10 days; the provider may post it later.

Where can I get help?

For bottle or pack options, tracking, payment and privacy questions, visit Contact Us. Checkout shows available payment methods; our Payment Policy explains authorization.